Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
Track your order, from our hands to yours
A designer bag is worth waiting for, but the wait should never feel uncertain. This is where you track your order with LuxDesignerBag: enter your order number and the email address or phone number you used at checkout, and you will see exactly where things stand.
Every order moves through four stages: Order placed, Processing while your bag is prepared and packed, In transit once it is with the courier, and Delivered. The moment your parcel ships, we email you its tracking number and a link to follow it. The courier's first update can take up to 24 hours to appear.
How we choose what we sell
Every bag in our collection is chosen, not simply listed. New-season pieces come from established luxury boutiques in Italy and France, selected for their reputation and the quality of their range. Pre-owned and vintage pieces come from established specialist dealers.
What we stand behind is the accuracy of every page. Each bag is described as it is: materials, measurements, colours and style reference. For a pre-owned piece, the page also gives its condition in plain words, its year when known and exactly what comes with it. If you would like more detail before you order, write to us and our team will answer.
Prepared with care in France before it leaves
Before it is sent, every order is prepared with care at our fulfilment centre in France. Our aim is simple: the bag you receive should be the bag you chose, packed to travel well.
- Your order: we check that the piece we send is the one you ordered, and that a pre-owned bag is the one described on its page.
- Completeness: everything listed as included goes into the box.
- Packing: the bag is wrapped and protected for its journey by express courier.
If anything arrives damaged or not as described, contact us and we will put it right.
Preparation time and busy seasons
Once your payment is confirmed, your order moves to Processing: your bag is located, prepared with care and packed for express shipping, and you hear from us by email as soon as it is on its way.
Some weeks are busier than others. Black Friday, the end-of-year holidays, Valentine's Day, Mother's Day, Ramadan and Eid for our clients in the Gulf, and the summer sales all bring more orders and heavier courier networks, so preparation and delivery can take a little longer. If you are buying a gift for a fixed date, order early and keep an eye on this page to track your order as the day approaches.
Delivery, and where to learn more
Every order travels by express courier with our delivery partners DHL and FedEx, and we choose the carrier that serves your address best. We deliver to the United States, Canada, the United Kingdom, Europe, the United Arab Emirates, Saudi Arabia, Qatar and Oman. Orders usually arrive within 7 to 10 business days of your order confirmation, a reference rather than a guarantee, since customs and courier peaks can add days.
Shipping is charged at a flat rate per destination, and it is free on orders over $1,000 to the United States and over £900 to the United Kingdom. Below these amounts, and for Canada, Europe and the Gulf, the flat rate is shown at checkout before you pay. Import duties or taxes may be due on arrival in some countries. Our Delivery information page covers every detail, from missed deliveries to alternative addresses.
Rewarded for every bag
Each order also counts towards our Loyalty Rewards Program. Membership is free and you earn points on every purchase, from 1 point per $1 at Silver level to 2 points per $1 at Platinum. Redeem them at checkout, starting at 500 points for $5 off; they do not expire while your account remains active. Higher tiers add benefits such as free shipping at Gold and concierge service at Platinum.
Questions, and the rare problem
Our customer care team reads every message. For any question about a bag, a delivery or your account, contact us or write to [email protected] with your order number, so we can help straight away.
If something has gone wrong and you would like it handled formally, our complaints process explains each step; complaints handled by our Contact Centre are usually resolved within 3 business days. And if a bag is simply not right for you, you can return it within 14 days of delivery, unused and in its original condition, as set out in our returns policy.
Frequently asked questions
I placed my order but have no tracking number yet. Is that normal?
Yes. Your tracking number is created when your parcel ships, after your bag has been prepared and packed, and we email it to you at that moment. Until then, your order shows as Processing. If you cannot find our emails, check your spam folder or contact us with your order number.
My tracking has not updated. What should I do?
The first courier update can take up to 24 hours, and parcels in customs may show no movement for a while. If your tracking stays unchanged for several days, or shows delivered when nothing has arrived, tell us right away. We will open an investigation with the courier and keep you updated until it is resolved.
My order arrived in several parcels, or one item is missing.
In most cases your whole order arrives at once. If one item is delayed, it is dispatched separately as soon as it is available, and our shipping email tells you how many parcels are on their way.
I entered the wrong delivery address. Can it be changed?
We can change your address only while your order has not yet shipped, so write to [email protected] as quickly as possible. Once the parcel is with the courier, any change has to be requested from the courier directly.
Why is my delivery taking longer during the holidays?
Peak periods such as Black Friday and the end-of-year holidays bring many more orders and busier courier networks, so preparation and transit can run longer. Our Delivery information page explains what can affect delivery times.
My parcel arrived damaged. What should I do?
Take photos of the packaging and the bag before you unpack everything, then contact us as soon as possible, ideally within 48 hours of delivery. We will take good care of your case from there.
What happens if I am not home when the courier calls?
If the courier cannot leave your parcel somewhere safe, they will leave a card with the time of the attempt. Delivery is attempted twice before the parcel returns to us, so it is worth watching your tracking in the days before it is due.