LuxDesignerBag

Shipping Policy

Last updated: 6 October 2026

Your bag deserves a careful journey. This page explains where we deliver, how long it takes, what it costs and what happens if something holds your parcel up along the way.

Contents

  1. Where we deliver
  2. How your order travels
  3. Delivery times
  4. Shipping costs
  5. Customs and import charges
  6. Delays outside our control
  7. Checking your address
  8. Tracking your parcel
  9. A parcel that arrives damaged or goes missing
  10. Questions

1. Where we deliver

We currently deliver to:

  • United States
  • Canada
  • United Kingdom
  • Europe: the 27 European Union countries plus Switzerland, Norway, Iceland and Monaco
  • United Arab Emirates
  • Saudi Arabia
  • Qatar
  • Oman

We are working on opening more destinations soon. If your country is not listed yet, write to us at [email protected] and we will let you know as soon as we deliver there.

2. How your order travels

Every order is sent by express courier with our delivery partners DHL and FedEx. We choose the carrier that offers the best service for your address, so we cannot take requests for a specific courier. Orders ship from our warehouses in the United Kingdom and Hong Kong, depending on where each item is in stock.

3. Delivery times

Orders placed on a business day before 2:00 PM UK time (9:00 AM US Eastern Time) can ship the same day, and every order ships within 0 to 2 business days. Business days run Monday to Friday and do not include public holidays. Estimated delivery times depend on your delivery address:

United States and Canada

  • Order cut-off: 2:00 PM UK time (9:00 AM US Eastern Time)
  • Handling time: 0 to 2 business days
  • Transit time: 6 to 10 business days
  • Total delivery time: 6 to 12 business days

United Kingdom

  • Order cut-off: 2:00 PM UK time
  • Handling time: 0 to 2 business days
  • Transit time: 4 to 8 business days
  • Total delivery time: 4 to 10 business days

Europe

  • Order cut-off: 2:00 PM UK time
  • Handling time: 0 to 2 business days
  • Transit time: 8 to 12 business days
  • Total delivery time: 8 to 14 business days

United Arab Emirates, Saudi Arabia, Qatar and Oman

  • Order cut-off: 2:00 PM UK time
  • Handling time: 0 to 2 business days
  • Transit time: 8 to 12 business days
  • Total delivery time: 8 to 14 business days

Delivery times are given for reference only and are not a guarantee. Once your parcel is on its way, most of the journey is in the hands of the courier and the customs authorities.

4. Shipping costs

Destination Free shipping
United States Orders over $1,000
United Kingdom Orders over £900
Canada Not available yet
Europe Not available yet
United Arab Emirates, Saudi Arabia, Qatar and Oman Not available yet

For orders below the free shipping amount, and for every order to Canada, Europe and the Gulf countries, a shipping fee applies. It is shown at checkout before you pay, so there are no surprises.

5. Customs and import charges

International parcels go through customs in the destination country. Depending on where you live and what you order, import duties or taxes may be due on arrival, and the courier may contact you to collect them before delivery. If you would like to know what to expect before you order, write to us at [email protected] and we will be happy to help.

6. Delays outside our control

We do everything we can to get your order to you on time. Even so, LuxDesignerBag cannot be held responsible for delays caused by things outside our control, such as:

  • customs clearance;
  • payment approval or additional payment checks;
  • severe weather, strikes, public holidays or peak periods at the courier;
  • an incorrect, incomplete or unreachable delivery address;
  • any other unforeseen event.

If your order is delayed, we will keep you informed and help you follow it up with the courier.

7. Checking your address

Please check your delivery address carefully before you place your order. We can change it only while your order has not yet shipped, so contact us as quickly as possible at [email protected] if you notice a mistake. Once the parcel is with the courier, any change has to be requested from the courier directly.

8. Tracking your parcel

As soon as your order ships, we send you an email with your tracking number and a link to follow your parcel. You can also follow your order on our Track Order page. Tracking can take up to 24 hours to show the first update.

9. A parcel that arrives damaged or goes missing

If your parcel arrives damaged, please take photos of the packaging and the item before you unpack everything, and contact us as soon as possible, and no later than 14 days after delivery. If your tracking shows no movement for several days, or shows the parcel as delivered when you have not received it, let us know right away. We will open an investigation with the courier and keep you updated until it is resolved. Once we confirm the damage, we cover the return shipping and replace the item or refund it in full; the full terms are in our Refund & Returns Policy.

10. Questions

We are always happy to help with anything about your delivery.

LuxDesignerBag Customer Care